Shipping and Returns at Hygienedunia

We at Hygienedunia work hard to provide our customers with the most convinient and affordable professional cleaning products, on demand cleaning services and on demand pest control services for your home and offices.

If you did not like any of our product, simply return/exchange the product within 30 days of delivery. To return/exchange a product, use our easy online returns process by logging in to your hygienedunia.com account.

You can also call our customer care team on +919713120300 or +918358885888 (working hours: Monday to Saturday, 10 am to 7 pm, or email us at support@hygienedunia.com

The Return process

Online Return/Exchange – You can return or exchange an item online at hygienedunia.com by following the below steps:

Log in to the ‘My Account’ section

Go to ‘Returns and Exchange‘

Fill in the required information and send. Please make sure to write the message with complete details.

Few points to remember when you need to return the product/s:

Returns/exchange request need to be within 30 days of the delivery of product.

Please fill the returns form for easy processing of refunds.

All returned product must be unused and unwashed, and returned with original packaging.

Shipping Charges shall be non-refundable, if there’s any.

In case you receive a damaged/defective parcel, the company should be notified within 48 hours of receipt. We might request you to share snap shot at support@hygienedunia.com or What’sApp at: +918358885888

If you choose to self-ship the products, that should be dispatched within 72 hours after the return request is raised.

Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.

Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.

How do you return?

Reverse pick up from your shipping address

Our reverse pick-up facility is currently available only in select locations, which fall under the service network of our Supply Partners.

Self-ship

In case your pin code is not serviced by our Supply Partner, you will have to self-ship the product(s) back to us, to reach our Returns Department. For all self-shipped returns, you will be reimbursed INR 100 towards your shipping costs as a voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.

Shipping Address for self-ship product/s:

Pls consider respective Invoice address

Return Form is an easy-to-fill form that allows you to return the received shipment –
“Returns and Exchange”.

Refund options for you

The customer can choose to get their refund in the following ways:

Cash refund via bank transfer into their account for all COD orders

Money back to the paid account/ credit card for all online orders

Terms & Conditions

This Return Policy applies to all items purchased directly from “Hygienedunia Shop”.

The policy is subject to change. Hence, please visit our store’s Terms of Use for the latest policy.

Shipping Policy

We at hygienedunia.com know how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of Supply Partners to deliver your products to you as early as possible.

Depending upon the location, the product is delivered to you in 2-6 workings days after it has been dispatched from our warehouse.

Free shipping is available on all products, subject to a minimum order value. A Non-Refundable charge of Rs. 99/- will be applied to all orders below Rs.599/-.

The whole order amount including any delivery charges will be refunded if the order is cancelled or lost in transit by us.

Cancellation Policy

Hygienedunia.com reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.

Cash On Delivery Policy

As per the Cash on Delivery policy:

To avail C-O-D Service, all items in the cart should be applicable for C-O-D.

C-O-D is applicable on a minimum sale value of 599 and maximum of Rs. 10,000 only

Pin code provided for Cash on Delivery should be in the serviceable area. If not, any online payment mode needs to be used.

You cannot use the product without making the payment at the time of delivery.

If the product is open, do not accept the order.

No credit/debit cards are accepted in Cash on Delivery.

Images & Representations of Products/Services

Product Images are indicative in nature

Actual Product may differ from the image. Please refer the product specification for the product

For Queries/Comments

Send us your questions or comments here.