Shipping & Returns
We at Hygienedunia work hard to provide our customers with the most affordable:
- professional cleaning products
- office/school stationery supplies
- on demand cleaning services
- on demand pest control services
for industrial, institutional & household applications. If you did not like any of our product, simply return/exchange the product within 30 days of delivery.
To return/exchange a product, use our easy online returns process by logging in to your www.hygienedunia.com account.
You can also call our customer care team on +919713120300 or +918109020310 (Working hours: Monday to Saturday, 10 am to 7 pm)
or email us at firstname.lastname@example.org
The Return process –
Online Return/Exchange – You can return or exchange an item online at www.hygienedunia.com by following the below steps.
- Log in to the ‘My Account’ section at https://hygienedunia.com/my-account/
- Select the product that needs to be returned/exchanged
- Follow the steps and fill in the required information to complete the process.
Few points to remember when you need to return the product/s:
- Returns/exchange request need to be within 30 days of the delivery of product
- Please fill the returns form for easy processing of refunds
- All returned product must be unused and unwashed, and returned with original packaging.
- Shipping Charges shall be non-refundable.
- In case you receive a damaged/defective, the company should be notified within 48 hours of receipt. We might request you to share snap shot at email@example.com
- If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.
- Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
- Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
How do you return?
- Reverse pick up from your shipping address: Our reverse pick-up facility is currently available only in select locations, which fall under the service network of our Supply Partners.
- Self-ship: In case your pin code is not serviced by our Supply Partner, you will have to self-ship the product(s) back to us, to reach our Returns Department. For all self-shipped returns, you will be reimbursed INR 100 towards your shipping costs as a voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.
Shipping Address for self-ship product/s:-
- Pls consider respective Invoice address
Return Form is an easy-to-fill form that allows you to return the received shipment to https://hygienedunia.com/my-account/orders/
The Return Form is included in the shipment parcel along with your order. If you have misplaced the return form, click here to print a new one. Mention the order details & complete shipping address on the packet
Refund options for you– The customer can choose to get their refund in the following ways:
- Cash refund via bank transfer into their account for all COD orders
- Money back to the paid account/ credit card for all online orders.
Terms & Conditions
This Return Policy applies to all items purchased directly from: https://hygienedunia.com/
The policy is subject to change. Hence, please visit our website https://hygienedunia.com/terms-of-use/ for the latest policy.
We at hygienedunia.com know how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of Supply Partners to deliver your products to you as early as possible.
- Depending upon the location, the product is delivered to you in 1-4 workings days after it has been dispatched from our warehouse.
- Free shipping is available on all products, subject to a minimum order value. A Non-Refundable charge of Rs. 99/- will be applied to all orders below Rs.500/-
- The whole order amount including any delivery charges will be refunded if the order is cancelled or lost in transit by us.
hygienedunia.com reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.
Cash On Delivery Policy
As per the Cash on Delivery policy:
- To avail C-O-D Service, all items in the cart should be applicable for C-O-D.
- C-O-D is applicable on a minimum sale value of 500 and maximum of Rs. 10,000 only.
- Pin code provided for Cash on Delivery should be in the serviceable area. If not, any online payment mode needs to be used.
- You cannot use the product without making the payment at the time of delivery.
- If the product is open, do not accept the order.
- No credit/debit cards are accepted in Cash on Delivery.
Images & Representations of Products/Services
- Product Images are indicative in nature
- Actual Product may differ from the image. Please refer the product specification for the product
Send us your questions or comments to firstname.lastname@example.org